At JerryLopezNewYork.com, we strive to offer the highest quality products. However, we understand that issues may arise. Below is our Return Policy.

1. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us via WhatsApp within 7 days of receiving your order. We will ask for details about the issue, and if necessary, we will provide instructions for returning or replacing the product.

2. No Returns for Change of Mind

Due to the nature of our beauty products, we do not accept returns or exchanges simply because of a change of mind or if the product does not meet your expectations.

3. Procedure for Returning Defective or Incorrect Products

• Contact us via WhatsApp within 7 days of receiving the product.

• Provide details of the issue (e.g., photos of the defect or error).

• If the product is defective or incorrect, we will offer a replacement or a full refund as appropriate.

4. Non-returnable Products

We do not accept returns of products that have been opened, used, or damaged after receipt. Only defective products or those that do not match the original order will be considered for return.

5. Refunds

If a refund is approved, it will be processed using the same payment method used for the purchase. The time it takes for the refund to reflect will depend on the payment processor.

6. Exceptions

While we strive to offer products in perfect condition, if you have concerns or doubts about an item’s quality, we encourage you to contact us before making your purchase.

7. Contact

If you need to make a return or have any questions, contact us via WhatsApp. We are here to assist you and resolve any issues.

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Remember, our team is available for any inquiries about our return policy via WhatsApp.